Now Hiring:
Head of Client Success
The Role
The Flow Research Collective is looking for an experienced Head of Client Success, capable of crafting a delightful client experience, managing Client Success Reps to ensure great relationships are created with our clients, and managing Community Managers to facilitate an environment for our clients to collaborate and share in all areas related to flow.
The Head of Client Success will be primarily responsible for increasing customer LTV as the main KPI of their work spanning management, process design, and of course user experience.
Success for this person is creating a magical experience for our clients to hit their moonshot goals, ensuring relationships with all clients are excellently and proactively handled, and managing and building a team of like-minded people to make that delightful client experience happen.
The Flow Research Collective is looking for an experienced Head of Client Success, capable of crafting a delightful client experience, managing Client Success Reps to ensure great relationships are created with our clients, and managing Community Managers to facilitate an environment for our clients to collaborate and share in all areas related to flow.
The Head of Client Success will be primarily responsible for increasing customer LTV as the main KPI of their work spanning management, process design, and of course user experience.
Success for this person is creating a magical experience for our clients to hit their moonshot goals, ensuring relationships with all clients are excellently and proactively handled, and managing and building a team of like-minded people to make that delightful client experience happen.
Location & Hours
You can work from anywhere you want as our entire team is distributed.
Qualifications
- You are passionate about Peak Performance or Flow science and dramatically improving people's lives
- You are passionate about creating incredible client experiences
- You have 5+ years of experience in operations or client success with successful management experience
- You have a stellar record of managing to outcomes and consistently outperforming with high levels of responsibility
- Your communication and project management skills are top notch
This is for you if...
- You dream of having full autonomy over a client experience, being supported yet unrestricted in your ability to create an incredible journey for the clients you serve
- You love managing to outcomes and ensuring a myriad of responsibilities are handled effortlessly
- You know how to design operations business processes that create seamless experiences
- You are skilled in relationship building and understand the underpinnings of creating great relationships at scale
- You are unrivaled in your ability to create, design, and manage processes leading to clients raving about their experiences
- You have significant experience with client success, account management, business processes, and project management
- You love coordinating teams to create great experiences for clients
- You are passionate about business and creating positive change in the world
- You believe Flow science is a key to success in many aspects of life
- You want to create high flow lifestyles for people so that they can achieve their impossible
- You are always willing to go the extra mile for clients
Our Company
The Flow Research Collective is the fastest-growing peak performance research and training organization in the world. Serving over 250,000 students with clients in 130 countries, we are focused on the neuroscience of flow states.
Research shows that flow boosts creativity, productivity, and learning rates by as much as 500%. We train business leaders to radically improve their performance by accessing flow consistently and reliably. Our Executive Director is New York Times bestselling author and two-time Pulitzer Prize nominee Steven Kotler.
Steven’s work on flow and peak performance has been featured everywhere from Harvard Business Review to Time Magazine and Forbes.
You may have seen Steven on The Joe Rogan Experience or come across one of his many bestselling books, like The Art of Impossible, Stealing Fire, Bold, Abundance, and The Rise of Superman.
Who Will You Work With?
Our team is spread across the globe. Our Executive Director, Steven Kotler is in the Lake Tahoe area. Our CEO, Rian Doris, is based in New York. Our Director of Operations, Melissa, splits her time between Europe and North America. Our Chief Growth Officer, Shane, is an international nomad. And our coaches and clients are all around the world!
The Top Three Reasons To Join The Flow Research Collective Team:
#1 — This Is Your Chance To Build A Movement That Produces Incredible Results & Has A Huge Positive Impact On The World.
This is an opportunity to take something you deeply resonate with—flow and science-backed peak performance—and make it an integral part of people’s lives.
#2 — You’ll Take Your Relationship, Systems, And Project Management Skills To A Whole New Level.
Our mission is to “build the world’s most effective peak performance training to help more people spend more time in flow.” Your role will be to create a beautiful journey for the people who want to spend more time with flow. This will require leadership on many levels, and you’re going to need to live and breath high performance within your own life as well. If you want a special opportunity to make a deep impact on people’s lives—great, this may be a fit.
#3 — You’ll Be Part Of A Team Having A Positive Impact on Millions of People.
Every day, we get dozens of messages from clients telling us that our content has been incredibly helpful to them. We’re immensely grateful to be able to have this positive impact on people.You’re going to be a critical part of helping us expand and deepen this impact so we can reach more people and improve more careers and lives.
Why is Flow our focus?
Over half a decade of research has found flow to be highly correlated with measures of performance. From creativity, decision-making and information processing to skill acquisition, collaboration and motivation.
500% Increase in executives’ productivity.
3 days of heightened creativity after the flow state
+490% faster skill acquisition
+430% increase in creative problem solving
Watch our Zero To Dangerous trailer and learn more about our methodology:
Thoughts on Our Thought Leadership:
Ray Kurzweil:
“A game-changing account of the secrets of ultimate human performance—a must for anyone interested in seriously raising the level of their game.”
Elon Musk:
“Essential for anyone looking for a better tomorrow.”
Arianna Huffington:
“A reminder of the infinite possibilities for doing good when we tap into our own empathy and wisdom.”
Michael Dell:
“Inspiring, filled with incredible insights… a practical how-to game plan for going big and impacting the world.”
Bill Clinton:
“A visionary roadmap for people who believe they can change the world.”
Tony Robbins:
“Required reading for anyone who wants to surf above the tsunami of change.”
Anousheh Ansari
“Mindblowing. Deep lessons about all of the extraordinary opportunities before us!”
Pharrell Williams:
“Every entrepreneur and leader needs to understand the transformation and opportunities to plan and prepare. The future is faster than you think.”
Check out some of our many success stories:
Tucker Max
“This will probably end up adding millions of dollars to my career. I know it’ll make me happier, reduce friction in my life and improve my output. I’m pissed I didn’t do this earlier. If I had taken this ten years ago, it would have saved me so much time, and money, and pain and aggravation.”
Sean McCormick
“The value was so huge. My productivity leveled up so fast that it produced major new career opportunities which meant I couldn’t even finish the training! It literally did what it promised faster than I could finish it. Amazing stuff.”
Nichol Bradford
“When you get into Flow you’re more creative, you draw more conclusions between things, you see patterns that you wouldn’t otherwise see. It has literally given me more of my life back!”
Vishen Lakhiani
"Steven is the author I’ve read more than any others over the past five years. His training will speed up your progress by months!"
Kristen Ulmer
“I wish I had done this workshop before it as things would have gone even better and I’d have been a lot more successful!"
Aurael Christall
"Training with Steven Kotler and the Flow Research Collective has done more to improve my personal performance and professional productivity than everything I’ve done collectively in the 50 years. I’ve tuned up my daily habits, aligned with my massively transformative purpose, set clearly bodacious goals and have become a ferocious peak performer! I recommend this work to anyone who is serious about leveling up to a high flow lifestyle."
