ATTENTION: The Flow Research Collective is hiring for a...

Director of Client Success

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Do You Want To Use Your Client Success Passion & Expertise To Lead A Team Of CS Professionals To Improve The Lives Of Thousands Of Clients?

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If this is interesting to you, then please read on...


The Company


The Flow Research Collective is a rapidly growing peak performance research and training organization focused on the neuroscience of flow states.

We train business leaders to improve their performance by accessing flow more consistently. Our Executive Director is New York Times bestselling author Steven Kotler.

Steven’s work on flow and peak performance has been featured everywhere from Harvard Business Review to Time Magazine and Forbes.

You may have seen Steven on The Joe Rogan Experience or come across one of his many bestselling books, like Stealing Fire, BOLD, ABUNDANCE & The Rise of Superman.



The Role

We’re looking for a truly “client obsessed” Director of Client Success. You’ll build the systems and manage the team that results in us providing a truly mind blowing customer experience. Your ultimate goal is to “blow minds”. To create such an incredible customer experience that our customers cannot stop talking about us, no matter how hard they try.



Location

You can work from anywhere you want as our entire team is distributed.



The Hours

Full Time.


We are accepting applications for a ROCKSTAR, client obsessed Director of Client Success who wants to accelerate the impact of a mission driven company!

What Kind Of Qualifications Do You Need? 

  • Proven experience at the management level in client success
  • You’ve managed and hired client success reps, built systems and processes and meaningfully impacted related KPI’s (retention, upsells, referrals NPS)
  • Excellent working knowledge of Asana, and other CS automation tools
  • A demonstrable bias toward systems and leverage and like “doing more with less” to boost customer satisfaction with maximum efficiency
  • A ferocious passion for all things “client success”. The number one value at the Flow Research Collective is “Client Obsessed” and you will be the owner of that value

This Is For You If...

  • You sleep, eat and breathe client success—you’re constantly ideating new ways that we can delight our customers even more
  • You’re a ninja at designing and constantly improving the client experience
  • You’re diligent about ensuring we deliver such a mind blowingly epic customer experience, that our clients cannot stop talking about us, no matter how hard they try
  • You love the idea of achieving rapid growth and scale through client success, not marketing, and understand the importance of client success to drive up NPS, retention, upsells and referrals
  • Our number one value here at the Flow Research Collective is “client obsessed: what’s best for the client is best for everyone”, you resonate deeply with that value and are excited at becoming the champion of it
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Who Will You Work With?

Our team is spread across the globe. Our Executive Director, Steven Kotler is in the Lake Tahoe area. Our COO, Rian Doris, is based in Venice Beach. Our coaches are everywhere from Hawaii to Vancouver to Boston! You will report directly to Clare Sarah Goodridge, our Head of Client Experience and interact with the rest of our epic team regularly. 


You will also be invited to come to all of our live events which we host across the globe throughout the year. 


At our live events, you’ll connect with the team and our incredible, inspiring clients as well as the other thought leaders and special guests who’ll be participating. 


"Working at the Flow Research Collective is phenomenal because the organization embodies exactly what it teaches. I learn so much and am surrounded by the best of the best. It’s a dream come true!”—Troy Erstling, Head of Enrollment

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The Top Three Reasons To Join The Flow Research Collective Team


#1 — This Is Your Chance To Build A Direct Outreach Empire That Produces Incredible Results & Has A Huge Positive Impact On The World.

This is an opportunity to take something you deeply resonate with—flow and science-backed peak performance—and get it out to more people.

We’re expecting you to expand the Flow Research Collective’s bucket, so that every opportunity that comes anywhere near us—is jumped on!

This is a chance to help us land new sales opportunities, strike incredible affiliate deals, get PR pieces and anything else worthwhile.


#2 — You'll Take Your Marketing Skills, Business Acumen & Personal Development To A Whole New Level.
 

Our mission is to “build the world’s most effective peak performance training to help more people spend more time in flow.”
 

By “more people” we mean hundreds of millions. It’s going to be your job to help us reach those people.

To come on that journey with us and help us go all the way, you’re going to need to stay at the cutting edge of your field.
 
You’re going to need to constantly accelerate your own learning and development.

You’re going to need to live and breath high performance, within your own life.

If you’re up for an aggressive level-up, staying at the top of your game and having a massive impact on the world—great, this may be a fit.

#3 — You'll Have A Huge Positive Impact On Millions Of People.

Every day, we get dozens of messages from clients telling us that our content has been incredibly helpful to them.

We’re immensely grateful to be able to have this positive impact on people.

You’re going to be a critical part of helping us expand that impact so we can reach more people and improve more careers and lives.

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More About Flow Research Collective

Watch our Zero To Dangerous trailer and learn more about our methodology...

Here's a little bit more about our methodology...

+500%

Increase in executives
productivity
- McKinsey.

3 DAYS

of heightened creativity
after the flow state
- Harvard

+490%

Faster skill
acquisition
- Advanced Brain
Monitoring & DARPA

+430%

Increase in creative
problem solving
- University of Sydney

Check out some of our many success stories:

“This will probably end up adding millions of dollars to my career. I know it’ll make me happier, reduce friction in my life and improve my output. I’m pissed I didn’t do this earlier. If I had taken this ten years ago, it would have saved me so much time, and money, and pain and aggravation.”

— Tucker Max, 4 x NYT Bestselling Author & Founder of Scribe
“The value was so huge. My productivity levelled up so fast that it produced major new career opportunities which meant I couldn’t even finish the training! It literally did what it promised faster than I could finish it. Amazing stuff.”

— Sean McCormick, Host of the Optimal Performance Podcast with Natural Stacks

“When you get into Flow you’re more creative, you draw more conclusions between things, you see patterns that you wouldn’t otherwise see. It has literally given me more of my life back!”

Nichol Bradford,Executive Director & Co-Founder of the Transformative Lab & Conference
"Steven is the author I’ve read more than any others over the past five years. His training will speed up your progress by months!" 

— Vishen Lakhiani, Founder and CEO of Mindvalley, Author of NYT bestseller The Code of the Extraordinary Mind
“I wish I had done this workshop before it as things would have gone even better and I’d have been a lot more successful!" 

— Kristen Ulmer, Fear Specialist & Former Professional Extreme Skier
"Training with Steven Kotler and the Flow Research Collective has done more to improve my personal performance and professional productivity than everything I’ve done collectively in the 50 years. I’ve tuned up my daily habits, aligned with my massively transformative purpose, set clearly bodacious goals and have become a ferocious peak performer! I recommend this work to anyone who is serious about leveling up to a high flow lifestyle."

— Aurael Christall, Creative Genius and Visionary Entrepreneur

Here's what others say about our thought leadership

“A reminder of the infinite possibilities for doing good when we tap into our own empathy and wisdom.”

— Arianna Huffington, CEO, Huffington Post

“A fantastic guidebook for leaders, entrepreneurs, CEOs, and anyone who wants to understand the massive changes ahead.”

— Ray Kurzweil, a Director of Engineering, Google; Founder and Chancellor of Singularity University; author of New York Times bestsellers The Singularity is Near and How to Create a Mind

“Required reading for anyone who wants to surf above the tsunami of change.”

— Tony Robbins, #1 New York Times best-selling author, entrepreneur, philanthropist, life and business strategist

“Mindblowing. Deep lessons about all of the extraordinary opportunities before us!”

— Anousheh Ansari, CEO, XPRIZE; First Private Female Astronaut

"A visionary roadmap for people who believe they can change the world"

— Bill Clinton, CEO, Former U.S. President

"Inspiring, filled with incredible insights... a practical how-to game-plan for going big and impacting the world."

— Michael S. Dell, CEO, Dell Computers

“Every entrepreneur and leader needs to understand the transformation and opportunities to plan and prepare. The future is faster than you think.”

— Pharrell Williams, Artist and Musician

“Abundance provides proof that the proper combination of technology, people and capital can meet any grand challenge.”

— Sir Richard Branson, Chairman of the Virgin Group

Check out some of our many success stories:

If this sounds like your kind of position, and you believe you're qualified, then go ahead and apply below!


We’ll only be accepting applications for a brief period, so if this is of interest, be sure to act now.

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